Refund & Cancellation Policy

1. Project Deposits

All projects require a non-refundable deposit before work begins. The deposit amount is agreed upon in your project proposal and invoice. The deposit covers initial planning, research, and project setup time that cannot be recovered once work has started.

2. Milestone Payments

For projects structured around milestones, each milestone payment is due upon completion and approval of that milestone. Payments made for completed and approved milestones are non-refundable.

3. Cancellation by Client

If you choose to cancel a project after work has commenced:

• The deposit is non-refundable under all circumstances.
• Any milestone payments already made for completed and approved work are non-refundable.
• If cancellation occurs mid-milestone, you will be invoiced for the proportion of work completed up to the cancellation date, deducted from any payments held.
• Any remaining balance in excess of work completed will be refunded within 14 business days.

4. Cancellation by Auralith Systems

If Auralith Systems is unable to complete a project for reasons within our control, we will refund any payments made for work not yet delivered within 14 business days.

5. Revision Requests

Each project proposal outlines the number of revision rounds included. Revisions within scope are included at no extra cost. Requests that fall outside the agreed scope may be quoted separately and are not grounds for a refund.

6. Disputes

If you are unhappy with delivered work, please contact us at auralithsystems@gmail.com within 7 days of delivery. We are committed to resolving disputes fairly and professionally. Chargebacks or payment disputes raised without first contacting us may result in account suspension and additional fees.

7. Contact

For questions about this policy, reach out to auralithsystems@gmail.com.